Refund policy

 Store Policy

Welcome to Neighborhood Supplier! To ensure a smooth shopping experience, please carefully review our store policy. Our aim is to provide clarity on our no-refund policy and the procedures for handling order issues.

1. No Refund Policy

At Neighborhood Supplier, we maintain a *No Refund Policy* on all orders. Refunds are not issued unless there is an error on our part. 

2. Exceptions to the No Refund Policy

Refunds or exchanges are only permitted under the following conditions:
- Incorrect Item: If you receive an item that differs from what was ordered.
- Wrong Size: If the clothing size delivered does not match your order.
- Missing Item: If an item listed in your order confirmation is not included in your delivery.
- Damaged Items: If the item arrives damaged or in an unusable condition.

3. Return and Exchange Procedure

If you receive an item that qualifies for a refund or exchange under the exceptions listed above, please follow these steps:
1. Contact Us: Notify us within 30 days of receiving your order.
   Email: NEIGHBORHOODSUPPLIER.STORE@GMAIL.COM
2. Provide Details: Include your order number, a description of the issue, and photos of the incorrect, damaged, or missing items.
3. Return the Package: The package containing the incorrect, damaged, or wrong item must be returned to us. We will provide instructions on how to return the package. If the customer is at fault or chooses to return merchandise for any reason , customer must provide return shipping. 

4. Verification and Resolution

Upon receiving your returned package and verifying the issue, we will:
- Process a Refund: If a refund is appropriate based on the issue.
- Send a Replacement: If you prefer an exchange, we will send a replacement item if available.

5. Chargebacks

To avoid complications, please resolve any issues directly with us rather than initiating a chargeback with your credit card provider. Chargebacks can incur additional fees and may delay resolution. We reserve the right to contest chargebacks if proper procedures are not followed.

6. Contact Information

For assistance with returns, exchanges, or any other concerns, please contact us at:

- Email: NEIGHBORHOODSUPPLIER.STORE@GMAIL.COM

Thank you for choosing Neighborhood Supplier. We appreciate your understanding and cooperation in adhering to our store policy.